Council Compensation Claims

We work in partnership with National Accident Helpline, the UK's leading personal injury specialists.

Council Compensation Claims

Free, no obligation advice

Not sure if you have a valid claim? Contact us for free advice, with no obligation to proceed.

Council Compensation Claims

No win no fee guarantee

No win no fee* takes the risk out of making an injury claim. If you lose your case, you don't pay a penny.

Council Compensation Claims

Talk to the experts

We work in partnership with National Accident Helpline, the UK's leading personal injury experts.

Council Compensation Claims

Free, no obligation advice

Not sure if you have a valid claim? Contact us for free advice, with no obligation to proceed.

Council Compensation Claims

No win no fee guarantee

No win no fee takes the risk out of making an injury claim. If you lose your case, you don't pay a penny.

Council Compensation Claims

Talk to the experts

We work in partnership with National Accident Helpline, the UK's leading personal injury experts.

Uber Accident Claims

Uber is a ride-sharing company that uses an app to connect passengers with nearby drivers who offer rides. It has rapidly grown since its launch in 2011 by providing customers with a convenient and quick option to arrange transport from their phones.

While Uber offers services that are typically safe and straightforward, accidents can sometimes occur. These may be due to Uber drivers’ negligence, the negligence of other road users, or other reasons such as poor road conditions. Such accidents can cause various injuries, ranging from cuts and bruises to complex fractures and severe head trauma.

You might be eligible to claim compensation if you were injured in an Uber accident. An experienced solicitor can help you start an Uber accident claim and recover damages for your pain, suffering and related financial losses.

Do not hesitate to call 0800 678 1410 for free legal advice to find out if you have a valid claim. Alternatively, you can use our online claim form to request a call back from a friendly legal adviser.

What is Uber?

Uber is an international transportation company that offers various services, primarily focused on rides and food delivery. It operates in numerous cities around the world and provides a convenient and accessible way for individuals to get around.

Unlike private taxi companies, Uber is described as a ride-sharing service that uses a smartphone app to connect those needing a ride to drivers who can offer one. Users must download the app to their phones and create an account. When they need a ride, they open the app, enter their destination, and choose the type of vehicle they want.

The app uses GPS technology to locate nearby drivers and calculates the estimated time of arrival (ETA) for each driver. Once a driver accepts the ride request, the user receives information about them, including their name, photo, and vehicle details. The user tracks the driver’s location in real-time on the app and receives updates on their ETA. The driver picks up the user at the specified location and transports them to their destination using the most efficient route.

Since its launch in 2011, Uber has become increasingly popular. In 2023, there were more than 100,000 drivers and 5 million active passengers in the UK. While the rides are generally very safe and smooth, accidents can sometimes occur, which could lead to an Uber compensation claim.

Duty of care of Uber drivers towards customers

All Uber drivers have a duty of care towards passengers to protect their safety and well-being. Some aspects of their duties include:

  • Drive safely and responsibly, following traffic laws and regulations – this includes driving at safe speeds, obeying traffic signals, and maintaining a safe distance from other vehicles;
  • Ensure their cars are well-maintained and in safe working condition – this includes regular maintenance checks, such as checking brakes, tyres, lights, and other essential components;
  • Assist customers, especially those with mobility issues or special needs, to safely enter and exit the car;
  • Conduct themselves in a professional manner at all times and refrain from engaging in behaviour that could make customers feel uncomfortable or unsafe, such as aggressive driving, inappropriate comments, or harassment;
  • Respond promptly and appropriately to ensure the safety and well-being of their customers in case of an emergency, such as an accident or medical issue.

Uber drivers must also take out a private hire taxi insurance policy, also known as hire and reward insurance. If you are injured in an Uber accident or suffer any harm due to the driver’s negligence, this insurance should cover any resulting damages that you incurred. Uber itself does not monitor the behaviour of its drivers or the condition of the vehicles that operate under its brand.

Can I make an Uber accident claim?

If you were injured during an Uber ride, you might be able to make an Uber passenger claim. You could also claim Uber compensation if you are a pedestrian or another road user hit by an Uber driver. The easiest way to find out if you have a valid claim and a fair chance at compensation is through a free consultation with a legal adviser. Based on your circumstances, they will be able to determine whether:

  • Another party owed you a duty of care legally;
  • They breached this duty through negligence;
  • Their actions or omissions caused an accident;
  • You were injured in that accident within the past three years.

If all these apply to you, you will be paired with a solicitor that is right for your case. They will prove a legal duty and liability based on the Road Traffic Act 1988 and will help you gather the necessary evidence to support your claim.

Some accidents may not be due to negligence on the part of your Uber driver. Your solicitor will carefully consider the circumstances of your accident to determine who your claim will be against. If the Uber driver is not responsible, liability may lay with:

  • Your local council. The local authorities may be responsible if the accident was due to poor road conditions, inadequate signage, or other factors related to road maintenance or infrastructure.
  • A manufacturer. If the accident was caused by a defect in the Uber vehicle or its components, such as faulty brakes or tyres, the manufacturer could potentially be held liable for compensation.
  • Another driver. Your claim may be against another driver’s insurance policy if they caused the accident by acting recklessly or negligently.
  • Another road user. Another road user, such as a pedestrian, cyclist or motorbike rider, may have caused the incident by acting negligently or failing to obey the traffic rules.

uber accident claims

What should I do if I was injured in an Uber accident?

There are several steps you should take in the event of an accident in an Uber. These will ensure you have all the evidence you need if you decide to make a subsequent compensation claim:

  • Gather visual evidence. Take photographs or a video of the accident scene from various angles to show how the accident occurred. These can help prove who was liable for the accident and for paying you compensation for your injuries. If your accident was captured by a dash cam, you can also request a copy of the footage. You should preferably do this at the time of the accident, as dash cam footage is often deleted very quickly. You could also take photos of any visible injuries and your recovery process.
  • Seek medical care. If you were involved in a severe accident, wait for an ambulance at the scene. Otherwise, visit the A&E, a minor injuries unit or your GP as soon as possible. This will ensure your injuries are correctly diagnosed and treated, which could help you make a better and faster recovery. If you want to claim Uber compensation, your medical records will be essential to prove the type and severity of the harm you suffered due to the accident.
  • Gather driver details. Make sure to get the contact details of the Uber driver and any other drivers involved in the accident. You should also get their licence plate and insurance details.
  • Ask for witness details. If there were witnesses to the accident, ask for their names and contact details as well. If there are liability issues, your solicitor could contact them for testimony about what they saw happen.
  • Keep a diary. Write down how the accident occurred and how it has affected your daily life. Track the progress of your injuries and any workdays or events you had to miss because of them.
  • Keep financial records. If you incurred any out-of-pocket expenses or monetary losses due to your accident, you can claim these from the liable party. Make sure to keep all relevant documents to prove your losses, such as receipts, invoices and medical bills.
  • Seek legal advice. If you want to make an Uber compensation claim, you should contact an experienced solicitor as soon as possible. They will assess your case and let you know whether you have grounds to take legal action. If you are eligible for compensation, they will offer you a no win no fee service and help you start the claims process.

Common types of negligence leading to an Uber claim

Many types of negligence on the part of your Uber driver can lead to an Uber accident claim, including:

  • Distracted driving. Being distracted by activities such as drinking, using a phone, or adjusting the GPS while driving;
  • Speeding. Exceeding the speed limit or driving at an unsafe speed for road conditions increases the risk of accidents and injuries;
  • Failure to obey traffic laws. Negligence may also stem from the Uber driver’s failure to obey traffic signals, signs, or other rules of the road;
  • Fatigue. Driving the vehicle when excessively tired or fatigued impairs judgment and reaction times, increasing the likelihood of accidents;
  • Impaired driving. Driving under the influence of alcohol, drugs, or prescription medication impairs concentration and the ability to drive safely;
  • Inadequate vehicle maintenance. Failure to properly maintain the vehicle, such as neglecting to check brakes, tyres, or lights, increases the risk of mechanical failures and accidents;
  • Unsafe lane changes. Making abrupt or unsafe lane changes without signalling or checking blind spots can lead to collisions with other vehicles;
  • Following too closely. Tailgating or following other vehicles too closely increases the risk of rear-end collisions.

Other than negligence leading to road traffic accidents, there have been instances when Uber drivers were accused of sexual assault or physical violence. In such cases, you can make a claim through the Criminal Injuries Compensation Authority (CICA). The CICA is a government organisation that provides financial compensation to individuals who have been physically or mentally injured as a result of a criminal act without being at fault.

Common types of Uber taxi accidents

Various incidents can lead to a claim against Uber, including:

  • Rear-end collisions. These occur when a vehicle hits the back of another, often at junctions or in heavy traffic.
  • Junction accidents. Such accidents usually occur when a vehicle fails to yield the right-of-way, runs a red light, or disregards a stop sign.
  • Side-impact collisions. These refer to accidents where a vehicle strikes the side of an Uber or vice versa, often at junctions or in car parks.
  • Poor road conditions. An accident in an Uber can also be caused by potholes, a lack of road markings or other hazards on the road.
  • Pedestrian accidents. An Uber may also hit a pedestrian while driving or during pick-up or drop-off, which can lead to a pedestrian accident claim against Uber.
  • Cyclist accidents. Collisions involving bicycles and Uber vehicles may occur at junctions or in urban areas with heavy bike traffic.
  • Single-vehicle accidents. These refer to incidents where an Uber driver loses control of their vehicle, resulting in collisions with a stationary object, such as a tree or fence.
  • Weather-related accidents. Adverse weather conditions, such as rain, snow, ice, or fog, can cause or exacerbate some accidents by reducing visibility and traction on the road.

If you are entitled to claim compensation, an experienced solicitor can help you make an Uber accident claim regardless of the circumstances of your injuries.

Common injuries to passengers

Like any other road traffic accident, an accident in an Uber can result in a range of injuries to passengers, including:

  • Whiplash. The sudden acceleration or deceleration in a collision can cause the head to be rapidly jolted back and forth. That can result in neck pain, stiffness, and restricted movement.
  • Puncture wounds. These can be caused by shattered glass, broken metal parts, or debris from the road or surrounding area. Such injuries carry a risk of organ damage or infection and may require a tetanus shot.
  • Head injuries. Hitting the vehicle interior or other objects can lead to head injuries such as bruises and fractures or more severe brain injuries with permanent consequences.
  • Back injuries. The force of a collision can cause back injuries that range from strains and sprains to spinal cord damage. This type of harm can result in pain, limited mobility and even paralysis.
  • Broken bones. Blunt force trauma during an accident can cause fractures in various parts of the body, including the arms, legs, ribs, and pelvis. These can range from simple to multiple breaks that can cause ongoing pain and mobility issues.
  • Soft tissue injuries. You can also suffer damage to muscles, ligaments, and tendons, resulting in strains, sprains, or bruising. Such injuries cause pain, tenderness and limited range of motion.
  • Psychological trauma. Being injured in an Uber accident can cause emotional distress, anxiety, or post-traumatic stress disorder (PTSD) in some passengers.
  • Internal injuries. The impact of the accident can cause organ damage or internal bleeding. This type of harm may not be immediately apparent but can be severe if left untreated.

If you suffered any harm during an Uber ride, you may be able to start a personal injury claim. To verify your eligibility, do not hesitate to contact us for a free consultation with a legal adviser by calling free on 0800 678 1410.

Can I claim compensation if I was hit by an Uber?

If you were hit by an Uber vehicle, you may be eligible to start a road traffic accident claim. If the accident was caused by the Uber driver’s negligence, such as reckless driving, speeding, or failure to obey traffic laws, you may be eligible for compensation. To have a valid case, you need to show that the Uber driver breached their duty of care towards you, resulting in the accident and your injuries.

For this, you must gather evidence from the accident scene, such as pictures or videos taken from various angles. You should also get the names and contact details of any witnesses, as well as the Uber driver’s name and insurance details.

It is always a good idea to report the accident to Uber and, if necessary, to the police. You should also consider speaking to a personal injury solicitor as soon as possible. They can assess the merits of your case and help you get the compensation you are rightfully owed.

Can I make a road accident claim if I wasn’t wearing a seatbelt?

Wearing a seatbelt is a legal requirement in the UK, and you can be fined up to £500 if you don’t wear one when you’re supposed to. However, if you were involved in an accident as an Uber passenger and you weren’t wearing a seatbelt, you are still eligible to start a compensation claim. That is because wearing the seatbelt would not have prevented the accident, and as a passenger, you have no control over the vehicle.

Nonetheless, the amount of compensation awarded to you may be reduced if you were not wearing a seatbelt when the accident happened. If wearing it would have impacted the extent and severity of your injuries, you could be held partially responsible for the harm you suffered, which is known as contributory negligence. Your compensation might be reduced by a percentage to reflect the degree of your fault, which could be:

  • 25%, if your injuries would have been avoided altogether by wearing it;
  • 15% if the injuries would have been less severe if you were wearing a seatbelt.

If wearing a seatbelt would not have affected the type and severity of your injuries, you can still receive the maximum compensation award you are entitled to.

Is there a time limit for starting a claim against Uber?

The time limit to make an Uber compensation claim is typically three years, according to the Limitation Act 1980. The three years will begin from one of the following:

  • The date you were injured in an Uber accident;
  • The date your injuries were diagnosed and linked to the accident, also known as the date of knowledge (this can apply in case of whiplash or other harm that might not become immediately apparent).

If your accident happened recently, you might not feel rushed to start an Uber claim and might think that this will be too stressful. However, it is always best to seek legal advice as soon as possible.

If you are eligible to claim compensation, your solicitor will handle all the legal aspects of the case, so that you can focus on your recovery and your loved ones. They could also secure interim payments on your behalf if you have pressing financial needs, such as medical bills or the burden of lost wages. Starting a claim early will also make it easier to collect evidence, such as witness statements and dashcam footage.

There are a few exceptions to the three-year Uber claim limitation date:

  • With accidents involving children, there is no time limit for a suitable adult to claim on their behalf. The three-year countdown only begins on the child’s 18th birthday if a claim has not already been made on their behalf. From this date, they will have until their 21st birthday to start a claim themselves.
  • If the injured person has suffered a brain injury or has a pre-existing condition affecting their mental capacity, the time limit is suspended. In this case, a litigation friend can make an Uber passenger claim on their behalf at any time.
  • If you were the victim of an assault from an Uber driver, you have two years to start a compensation claim through the CICA.
  • If you lost a loved one due to an accident in an Uber, you can start a claim within three years of their death.

How much Uber accident compensation could I receive?

Each case is unique, and the Uber accident compensation award you could receive will depend on various factors. These include the circumstances of the accident, whether you were wearing a seatbelt, the extent of your injuries and their impact on your life. Your solicitor will work hard to secure the maximum injury compensation on your behalf, which will include two types of damages:

General damages cover the physical injuries you suffered and how these have affected your life. This will take into account the following:

  • Physical pain and suffering
  • Scarring and disfigurement
  • Long-term disability
  • Loss of enjoyment of life
  • Lower quality of life
  • Loss of consortium or companionship
  • Mental anguish and emotional distress
  • The impact on your ability to pursue a hobby or social activity

Special damages cover the financial losses and expenses you incurred due to your accident and injuries, such as:

  • The cost of private medical treatments, prescriptions, diagnostic tests and hospital stay
  • Long-term expenses for rehabilitation, counselling or medical aids
  • Loss of earnings during recovery or loss of earning capacity if you suffered a long-term disability
  • Modifications to your home or vehicle to accommodate your injuries
  • The repair or replacement of damaged property, such as clothes or personal belongings
  • Transportation costs for medical appointments or other necessary travel resulting from the accident

These are just some examples of general and special damages that may be applicable in an Uber accident claim. Our compensation calculator offers examples of how much you could receive for your injury based on the guidelines from the Judicial College. These payments refer to compensation for general damages. Special damages will be calculated separately based on the evidence you can produce, such as receipts, invoices and bank statements.

Can I make an Uber passenger claim on behalf of a loved one?

If a loved one was involved in a road accident as a passenger in an Uber taxi, you may be able to make a compensation claim on their behalf if:

  • They are a child under 18, in which case they cannot represent themselves or hire a lawyer to start an Uber claim;
  • They have sustained a brain injury or developed PTSD due to the accident and cannot handle their own case;
  • They suffer from a pre-existing condition such as Down syndrome, autism or Alzheimer’s and lack mental capacity under the Mental Health Act 1983.

In such circumstances, you could claim Uber compensation for your loved one by applying to the court to be named as their litigation friend. The court will appoint you if you have no conflict of interest with the claimant and you can handle legal proceedings fairly and competently. The duties of a litigation friend involve the following:

  • Approve and sign legal documents
  • Make decisions about the case that are in your loved one’s best interests
  • Meet with solicitors and take legal advice
  • Pay any fees requested by the court
  • Attend court hearings, if necessary
  • Consider any settlement offers made by the other party

If you manage to secure compensation for a child or adult who lacks mental capacity, you typically have to go to an approval hearing in court. A judge will examine the available evidence and determine whether the compensation payout is fair. Once the settlement is approved, your solicitor can help you set up a personal injury trust in the claimant’s name. This trust ensures the money is ring-fenced and will not be considered when assessing eligibility for means-tested benefits.

Can I make a personal injury claim using a No Win No Fee service?

If you have a valid claim for an accident in an Uber, one of the personal injury lawyers we partner with will offer you a 100% no win no fee agreement. They will take on the risk of litigation and will not ask for any upfront legal fees. This way, you can make an Uber claim regardless of your financial situation. Moreover, you only have to pay your solicitor if your case is successful; otherwise, you will not owe them a single penny.

You also have After the Event (ATE) insurance included in this service, which your solicitor will arrange on your behalf. With ATE, you do not have to pay the costs and disbursements incurred during the claims process if your case fails, such as:

  • Police and medical reports
  • Court and counsel fees
  • Expert witness fees
  • Barrister fees if the case goes to court
  • Travel expenses
  • The cost of the ATE premium, which you only pay if you win compensation

To find out how you can start a claim against Uber on a no win no fee basis, call 0800 678 1410 today for a free consultation with a friendly legal adviser. Alternatively, you can enter your details into our contact form to request a call back.

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