Website Terms and Conditions

Effective Date: 20/07/2026

1. Introduction

1.1 This website is operated by Colour Ventures Limited (“we”, “us” or “our”). CouncilClaims.co.uk is a trading name of Colour Ventures Limited. Our company and regulatory information is provided at the end of these terms.

1.2 Colour Ventures Limited is authorised and regulated by the Financial Conduct Authority in respect of regulated claims management activities. Our Financial Conduct Authority reference number is 836262. You can check our regulatory status on the Financial Services Register.

1.3 Please read these terms and conditions carefully before using our website or submitting an enquiry. By continuing to use our website, you agree to these terms and conditions.

1.4 These terms apply to your use of CouncilClaims.co.uk. They do not form part of any agreement you may subsequently enter into with a solicitor or another service provider.

1.5 These terms are available in the English language. You should print or save a copy for future reference.

2. Definitions

2.1 Capitalised terms have the following meanings in these terms:

a) “Content” means the information, text, images, graphics, videos and other material published on or made available through our website.

b) “User” means anyone who visits or uses our website or submits an enquiry through it.

c) “Website” means CouncilClaims.co.uk and the webpages, forms and services made available through it.

3. Changes to these terms

3.1 We may update these terms from time to time by publishing a revised version on our website.

3.2 The revised terms will apply to your use of the website from the effective date displayed at the top of the page. Changes will not retrospectively remove any rights that you acquired before the revised terms took effect.

3.3 You should check this page occasionally to ensure that you understand the terms that apply when you use the website.

4. Use of our website

4.1 We grant you a limited, personal, non-exclusive and non-transferable right to use our website in accordance with these terms.

4.2 You must be aged 18 or over to submit an enquiry through our website. A parent, guardian or other appropriate adult may submit an enquiry concerning an injury suffered by a child.

4.3 You must not use the website to:

a) break any applicable law, regulation or code of conduct;

b) submit information that you know is false, inaccurate, misleading or fraudulent;

c) publish, transmit or introduce viruses, malicious software or other material that could damage or disrupt the website or its underlying systems;

d) gain, or attempt to gain, unauthorised access to the website, its server or any related computer system;

e) use automated software to extract substantial amounts of Content from the website without our prior written permission, except for legitimate public search-engine indexing;

f) infringe the intellectual property, privacy or other legal rights of another person;

g) use the website to send spam, fraudulent messages or other unsolicited communications; or

h) encourage or assist another person to do any of the above.

4.4 You must ensure that the information you provide when submitting an enquiry is accurate to the best of your knowledge.

4.5 Nothing in these terms prevents you from making an honest review, raising a complaint, reporting a concern to a regulator, seeking legal advice or exercising any other legal right.

5. The nature of our service

5.1 Colour Ventures Limited operates CouncilClaims.co.uk and provides general information about accident claims, personal injury claims and related subjects.

5.2 We are a claims management company. Our role is to collect enquiries from people who believe they may have grounds to make a claim and refer those enquiries to a solicitor or other appropriately regulated organisation.

5.3 We do not assess, qualify or advise on your potential claim. We do not act as your solicitor, provide individual legal advice or conduct your legal claim. Submitting an enquiry does not create a solicitor-client relationship between you and Colour Ventures Limited.

5.4 At present, all enquiries submitted through CouncilClaims.co.uk are referred to The Compensation Experts, a trading name of Fletchers Solicitors Limited. Fletchers Solicitors Limited is authorised and regulated by the Solicitors Regulation Authority under SRA number 469026.

5.5 The organisation to which your enquiry will be referred will be identified clearly at the point you submit your information. We may change the organisation that receives enquiries in the future, but we will not send your enquiry to an organisation other than the one identified to you when you submit it, unless we first provide you with appropriate information and obtain any agreement or consent required by law.

5.6 After receiving your enquiry, the organisation to which it has been referred may contact you, ask further questions, assess the circumstances of your potential claim and decide whether it is able to assist you.

5.7 We do not guarantee that:

a) the organisation receiving your enquiry will agree to act for you;

b) you are legally entitled to compensation;

c) your claim will be accepted or pursued; or

d) any claim will be successful.

5.8 Colour Ventures Limited may receive a marketing fee for some enquiries referred through CouncilClaims.co.uk. Whether a fee is payable may depend on the nature of the enquiry and the commercial arrangement in place with the recipient organisation. We may not receive a fee for every enquiry that is accepted or investigated.

5.9 Any marketing fee is paid to Colour Ventures Limited by the recipient organisation. It is not added to the legal charges payable by you and is not deducted separately from your compensation by Colour Ventures Limited.

5.10 We have a commercial relationship with the organisation to which enquiries are referred and do not compare solicitors or claims management companies from across the whole market. You are not obliged to instruct the organisation receiving your enquiry and remain free to seek advice from another solicitor.

5.11 Any agreement to provide legal services will be between you and the solicitor or other regulated organisation you choose to instruct. That agreement will be subject to its own terms and conditions, client-care documentation, eligibility criteria and charging arrangements.

5.12 Complaints about our website, marketing, collection or referral of your enquiry should be made to Colour Ventures Limited. Complaints concerning the assessment or handling of your claim, legal advice or legal services should be made directly to the organisation providing those services.

6. Contact concerning your enquiry

6.1 When you submit an enquiry, you request that we forward the information you provide to the organisation identified beside the enquiry form so that it can contact you and assess whether it may be able to assist with your potential claim.

6.2 Colour Ventures Limited may contact you where reasonably necessary to administer, confirm or investigate the transmission of your enquiry. We will not assess or provide advice about the merits of your potential claim.

6.3 The organisation receiving your enquiry may contact you using the telephone number, email address or other contact details you provide. It may ask additional questions to assess your circumstances and decide whether it is able to assist you.

6.4 Further information about how we collect, use and share your personal information is provided in our privacy policy and in the information displayed next to our enquiry forms.

6.5 Where consent is required for a particular form of marketing communication, it will be requested separately. Your acceptance of these website terms does not, by itself, constitute consent to receive unrelated marketing communications.

7. Third-party services and websites

7.1 Our website may contain links to third-party websites or services that we believe may be useful.

7.2 Unless we expressly state otherwise, we do not control or operate third-party websites and are not responsible for their availability, content, security or privacy practices.

7.3 The inclusion of a link does not necessarily mean that we recommend or endorse the third-party website or everything published on it.

7.4 You should review the applicable terms and privacy information before using a third-party website or service.

8. General information and no legal advice

8.1 Content published on our website is provided for general information only. It is not intended to constitute legal advice or advice tailored to your individual circumstances.

8.2 Although we take reasonable steps to ensure that our Content is clear and accurate when published, laws, court procedures, compensation guidelines and other information can change.

8.3 You should obtain advice from a suitably qualified solicitor before making a decision about a potential claim or taking action based on information published on the website.

8.4 No solicitor-client relationship is created merely because you visit the website, read its Content or submit an enquiry.

8.5 References to “No Win, No Fee” do not guarantee that a solicitor will offer to act for you under such an arrangement. Eligibility and the terms of any No Win, No Fee agreement will be determined by the solicitor.

8.6 Where a solicitor agrees to act under a No Win, No Fee agreement, the solicitor may deduct an agreed success fee from your compensation if the claim succeeds. The solicitor should explain the applicable terms and charges before you decide whether to instruct them.

9. Availability and operation of the website

9.1 We take reasonable steps to keep our website available and functioning correctly. However, we do not guarantee that it will always be available, uninterrupted, secure or free from errors.

9.2 We may suspend or restrict access to all or part of the website where reasonably necessary for:

a) maintenance or technical work;

b) security;

c) legal or regulatory reasons;

d) changes or improvements to the website; or

e) circumstances beyond our reasonable control.

9.3 We may change, update or remove Content from the website at any time.

9.4 If you submit an enquiry but do not receive an expected response, you should contact us rather than assume that your enquiry has been received, referred or accepted by a solicitor.

10. Liability

10.1 Nothing in these terms excludes or limits liability for:

a) death or personal injury caused by negligence;

b) fraud or fraudulent misrepresentation;

c) breach of any duty or liability that cannot legally be excluded or limited; or

d) any rights or remedies available to you under applicable consumer-protection law.

10.2 We are responsible for foreseeable loss or damage caused by our breach of these terms or our failure to exercise reasonable care and skill.

10.3 We are not responsible for loss or damage that:

a) was not a foreseeable result of our breach;

b) was caused by inaccurate or incomplete information supplied by you;

c) was caused by your unlawful or improper use of the website; or

d) could not reasonably have been avoided because of circumstances outside our control.

10.4 We are not responsible for the independent assessment, legal advice, conduct or services of a solicitor or other third-party service provider. Nothing in this clause excludes responsibility for our own acts or omissions in connection with our website, marketing, collection or referral of your enquiry.

10.5 The website is intended primarily for private individuals seeking information about a potential claim. If you use the website for business purposes, we will not be liable for loss of profit, revenue, business, anticipated savings, commercial opportunity or business data, except where such liability cannot legally be excluded.

10.6 You remain responsible for taking reasonable steps to protect your own devices, systems and data when accessing the website.

11. Intellectual property rights

11.1 Unless otherwise stated, the Content and design of the website are owned by or licensed to Colour Ventures Limited and are protected by copyright, trade mark and other intellectual property laws.

11.2 You may access, view, print and download reasonable extracts from the website for your personal and non-commercial use.

11.3 You may link to publicly available pages on our website, provided that you do so lawfully and do not:

a) suggest that we endorse you or your services when we do not;

b) misrepresent your relationship with us;

c) frame our website within another website without our permission; or

d) damage the website or interfere with its operation.

11.4 You must not, without our prior written permission:

a) reproduce or republish a substantial part of the website for commercial purposes;

b) sell, sublicense or commercially exploit our Content;

c) systematically scrape, harvest or extract Content or data from the website;

d) remove copyright, trade mark or attribution notices; or

e) use our branding in a way that is misleading or likely to cause confusion.

11.5 This section does not restrict any use that is permitted under applicable copyright or other law, or legitimate indexing by public search engines.

12. Privacy and cookies

12.1 We process personal information in accordance with our privacy policy.

12.2 The privacy policy explains, among other matters:

a) what personal information we collect;

b) why and on what lawful basis we process it;

c) who we may share it with;

d) how long we retain it; and

e) the rights available to you.

12.3 Information about the cookies and similar technologies used on the website is provided in our cookie policy.

12.4 Where consent is required for non-essential cookies, it will be requested through our cookie-consent system. Consent to cookies is not inferred merely because you use the website or accept these terms.

13. Events outside our control

13.1 We are not responsible for a failure or delay in performing an obligation where the failure or delay is caused by circumstances outside our reasonable control.

13.2 These circumstances may include failures affecting telecommunications networks, internet services, hosting providers, utility services or other third-party infrastructure on which the website depends.

13.3 This section does not affect any rights or liabilities that cannot legally be excluded.

14. Transfer of rights and obligations

14.1 We may transfer our rights or obligations under these terms to another organisation, for example as part of a sale, restructuring or transfer of the website or our business.

14.2 We will take reasonable steps to ensure that any transfer does not materially reduce your rights under these terms.

14.3 You may not transfer your rights or obligations under these terms to another person without our prior written permission, except where applicable law permits you to do so.

15. Governing law and jurisdiction

15.1 These terms and your use of the website are governed by the laws of England and Wales, except where the mandatory laws of the country in which you live provide you with additional protection.

15.2 If you live in England or Wales, legal proceedings may be brought in the courts of England and Wales.

15.3 If you live in Scotland, you may bring legal proceedings in either the Scottish courts or the courts of England and Wales.

15.4 If you live in Northern Ireland, you may bring legal proceedings in either the courts of Northern Ireland or the courts of England and Wales.

15.5 Nothing in this section limits any mandatory consumer right concerning the law or courts applicable to a dispute.

16. General provisions

16.1 The headings in these terms are included for convenience only and do not affect their interpretation.

16.2 If we do not immediately enforce a provision of these terms, this does not mean that we have waived our right to enforce it later.

16.3 If any provision of these terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.

16.4 These terms do not give any person other than you and Colour Ventures Limited a right to enforce them under the Contracts (Rights of Third Parties) Act 1999.

16.5 Nothing in these terms creates a partnership, employment relationship, agency relationship or joint venture between you and Colour Ventures Limited.

17. Complaints

17.1 If you are dissatisfied with the service provided by Colour Ventures Limited, please contact us using the details on our complaints page.

17.2 We will investigate your complaint in accordance with our complaints procedure and applicable Financial Conduct Authority rules.

17.3 We aim to resolve complaints as soon as possible. Where we are unable to resolve a complaint sooner, we will normally provide our final response within eight weeks of receiving it.

17.4 If you are dissatisfied with our final response, or we do not provide a final response within the applicable period, you may be entitled to refer your complaint to the Financial Ombudsman Service.

17.5 You will normally need to refer your complaint to the Financial Ombudsman Service within six months of the date of our final response. Our final response will provide further information about your rights and any applicable time limits.

17.6 Complaints concerning the assessment or handling of your claim, legal advice or legal services should be directed to the organisation providing those services under its own complaints procedure. That organisation should explain any further complaint rights that apply to its services.

18. Company and regulatory information

18.1 Company name: Colour Ventures Limited

18.2 Trading name: CouncilClaims.co.uk

18.3 Country of incorporation: Northern Ireland

18.4 Company registration number: NI070913

18.5 Registered office: Flannigan Edmonds Bannon, Linenhall Exchange, 1st Floor, 26 Linenhall Street, Belfast, Northern Ireland, BT2 8BG

18.6 Financial Conduct Authority reference number: 836262

18.7 Financial Conduct Authority status: Authorised and regulated by the Financial Conduct Authority in respect of regulated claims management activities

18.8 VAT number: 935218033

18.9 Contact information: Please see our contact page.

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