Pothole Background
Suffered an injury due to a pothole on a road or pavement?

If you have been injured in the last 3 years due to a pothole on a road, pavement or car park, you could be entitled to make a pothole accident claim on a no win no fee basis.

We are a trusted claims management company helping people make personal injury claims for over 15 years.

Pothole Accident Claims

Potholes are a frequent hazard on UK roads, car parks and pavements. When they are not properly repaired, they can cause accidents and various injuries, potentially leading to a pothole accident claim for compensation.

Local councils, highway authorities, and other parties responsible for roads have a legal duty to keep them safe for the public. However, many potholes are left unrepaired, putting pedestrians, cyclists, motorcyclists and drivers at unnecessary risk.

If you or a loved one suffered an injury due to a pothole, contact our team of friendly legal advisors to discuss your eligibility for compensation. For a free case assessment, call 0800 470 0472 today or use our online contact form to request a call back.

Key points about pothole accident claims

  • Eligibility: You may be able to claim if you were injured after tripping or falling due to a pothole on a public road or footpath and the responsible authority failed to take reasonable steps to deal with it.
  • Council Responsibility: Councils are expected to have reasonable systems in place to inspect and repair potholes that pose a risk to public safety within a reasonable time.
  • Time Limit: You typically have 3 years from the date of the injury to begin your claim.
  • Compensation: Payouts are based on the type and severity of your injury and related costs, including lost earnings or rehabilitation expenses.
  • No Win, No Fee: Your solicitor will usually handle the claim on a no win, no fee basis, meaning you only pay them a fee if your claim succeeds.

Compensation claims for accidents caused by potholes

Anyone who suffered harm because of a pothole that was not adequately maintained may be eligible to make a personal injury claim. Claims for accidents caused by potholes allow you to seek compensation for your pain, suffering and any related financial losses.

This guide explains who may be responsible for your accident, how to start a pothole injury claim, and what compensation you could receive if your case is successful.

Am I eligible to make a pothole accident claim?

If you suffered an injury due to a pothole, the easiest way to find out if you are eligible for compensation is to seek the advice of a solicitor.

As a general rule, you should be able to make a claim if:

  • Another party, such as the local council, owed you a duty of care.
  • They failed to take reasonable measures to keep a road or footpath safe.
  • Their negligence caused you to have an accident because of a pothole.
  • You suffered an injury or injuries as a result.

Try our free claim assessment tool

Use the claim assessment tool below to find out if you may be eligible to make a pothole injury claim on a no win, no fee basis.

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Did you suffer an injury?
Did you suffer an injury?

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            Who can be held liable for pothole accident claims?

            Typically, a pothole injury claim would be made against one of the following:

            • The local council. You could make a claim against the council if it breached its duties under the Highways Act 1980 and failed to inspect and maintain a public pavement, road or highway.
            • A utility company. Utility companies often need to dig up roads to carry out sewage, water, electricity, gas or communications works. If they do not restore them properly and a pothole develops as a result, they may be responsible for your injuries.
            • A private owner. If the pothole was on private premises, such as a supermarket car park, retail park or residential complex, the property owner may be liable under the Occupiers’ Liability Act 1957.

            Is there a time limit to claim pothole compensation?

            Yes. The Limitation Act 1980 imposes a three-year time limit to start your claim, either from:

            • The date of your accident.
            • The date you became aware of an injury related to a pothole accident.

            There are some exceptions to the three-year limitation date to claim pothole injury compensation:

            • Claims on behalf of children can be made at any time before they turn 18 years old, from which they have until 21 to pursue a claim themselves.
            • There is no time limit to make a pothole injury claim on behalf of someone who lacks the mental capacity to conduct legal proceedings.
            • If a loved one passed away because of a pothole accident, you have three years from the date of death to make a fatal accident claim.
            Find out if you can make a pothole accident claim!

            Contact our friendly legal advisors to discuss your claim today.

            How do I make a pothole accident claim?

            To make a claim for pothole accident compensation, you should take the following steps:

            • Seek medical attention – Visit your GP or A&E so that your injuries are documented.
            • Collect evidence – Take photos of the pothole and your injuries, ask for witness statements and keep detailed records regarding the impact on your life.
            • Report the accident – Make an accident report with the local council, property owner or relevant authority responsible for the road or pavement.
            • Contact a personal injury solicitor – They will assess who is liable, gather further evidence, and submit a letter of claim on your behalf.
            • Negotiations and compensation – Your solicitor will negotiate a settlement with the defendant or issue court proceedings if negotiations fail.

            How much compensation can I claim for a pothole injury?

            The amount of compensation you could claim if your accident involved a pothole and you suffer injuries will depend on the harm and losses incurred. There are two types of damages covered by a claim:

            • General damages – Pain, suffering and loss of amenity.
            • Special damages – Related financial losses and expenses.

            Below are some examples of personal injury compensation amounts for various types of injuries that could be sustained in a pothole accident. These figures are taken from the Judicial College Guidelines (18th Edition) and should only be used as an estimate, as all compensation awards will depend on your specific circumstances.

            Injury Type Description Compensation
            Arm Injuries A simple forearm fracture £8,700 - £25,000
            Wrist Injuries A wrist injury causing some permanent disability, such as ongoing pain and stiffness £17,000 - £32,000
            Brain Damage Brain damage causing serious disability, substantial dependence on others and reduced life expectancy £289,000 - £373,000
            Hip And Pelvis Injuries A hip or pelvis fracture or significant soft tissue injury with minimal or no long-term disability £5,200 - £17,000
            Knee Injuries A moderate knee injury causing minor instability or weakness £20,000 - £35,000
            Back Injuries A moderate back injury with ongoing pain and disruption to everyday life £17,000 - £37,000
            Neck Injuries A minor neck injury recovering fully within 3-12 months £3,200 - £5,800
            Scarring To The Face One or more small facial scars with no major impact on appearance £5,200 - £18,000
            Compensation Calculator

            Compensation Calculator

            Use our compensation calculator to find out how much compensation your pothole accident could be worth. It only takes a couple of minutes.

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            Can pothole claims be made using a no win no fee solicitor?

            If you were injured in a pothole accident and you are able to claim compensation, your solicitor will provide a no win no fee service. This means:

            • You do not have to pay any upfront fees for their service.
            • They will offer you free advice and support throughout the claiming process.
            • You do not have to pay them anything if your claim is unsuccessful.
            • A success fee capped at 25% will be deducted from the compensation you receive for your injuries and certain past financial losses if you make a successful claim.

            Frequently asked questions

            A pothole is a generic name for any depression or hollow in a road or pavement, usually caused by wear and tear. It usually starts as tiny cracks that are made worse by traffic and by water that seeps in, repeatedly freezing and thawing.

            If left unattended, potholes can grow anywhere from a few inches to several feet wide and deep. They can cause damage to vehicles and injuries to road users, and could be grounds for a road traffic accident claim or pavement accident claim.

            To be able to make a pothole compensation claim, the general rule is that the pothole responsible for your injury will usually need to be:

            • At least 40mm deep (1 inch) on roads.
            • At least 25mm deep on footpaths and pavements.
            • Sometimes, a minimum pothole width of around 300mm may also be required.

            However, areas with higher footfall or close to schools or care homes may require a higher standard of maintenance. You should not dismiss a potential pothole compensation claim before speaking to an experienced solicitor.

            Your claim could be unsuccessful even if the pothole fits into the required measurements if the liable party can show that:

            • They took reasonable care to ensure the road was not dangerous to traffic or pedestrians.
            • They were unaware of the pothole, or it appeared recently after their last inspection.
            • It has not been reported as a hazard.
            • They have a reasonable system in place for road inspection and maintenance.
            • They had already initiated actions to deal with the hazard.
            To report a pothole, you can use the Report a pothole website to find the local authority in charge of the road you found the hazard by entering its postcode. For major roads, motorways, or A-roads in England, you can use the National Highways portal.

            There are also dedicated email addresses and phone numbers, as well as phone apps such as FixMyStreet or FillThatHole.

            To help support your claim and secure the maximum compensation you deserve, you could use:

            • Medical records and specialist reports proving the type and extent of your injuries.
            • Statements from witnesses to the accident.
            • Photographs of the pothole, using an object for scale to show its depth.
            • Photos of your injuries and any damage to your car and personal items.
            • CCTV or dashcam footage, if available.
            • A copy of an accident or pothole report that was made with the responsible party.
            • Proof of financial losses and expenses incurred as a result.
            The most common types of accidents caused by potholes include:

            Depending on the type and severity of an accident involving a pothole, it could cause:

            Yes, you can be appointed as a litigation friend and make a claim for pothole damage on behalf of either:

            • An adult who lacks the mental capacity to manage their case.
            • A child under the age of 18.

            Any compensation awarded to a child will be kept in a court bank account or personal injury trust until they turn 18 and can access the funds.

            If you or a loved one suffered an injury due to poor road maintenance, you might be able to make a pothole claim. For free legal advice and to discuss your options with a trained legal adviser, call 0800 470 0472 or request a call back.

            Nicholas Tate

            Last edited on 15th Jul 2026

            Nicholas Tate (LLB Hons, LLM in Health Law) has over 15 years’ experience in the legal industry, with specialist knowledge of personal injury and medical negligence claims.