Website Disclaimer

Last updated: 20 July 2026

This page explains the limitations of the information published on CouncilClaims.co.uk and the nature of the service we provide. It should be read together with our terms and conditions, privacy policy and complaints procedure.

Who operates CouncilClaims.co.uk?

CouncilClaims.co.uk is a trading name of Colour Ventures Limited. Colour Ventures Limited is a claims management company regulated by the Financial Conduct Authority. Our Financial Conduct Authority reference number is 836262.

Our website provides general information about claims involving councils, local authorities and other parties responsible for accidents or personal injuries. We can also help put people in contact with a solicitor who may be able to assess their claim.

Colour Ventures Limited is not a firm of solicitors and does not provide legal representation.

General information, not legal advice

Information on CouncilClaims.co.uk is published for general information and educational purposes. It does not constitute legal advice and is not a substitute for advice from a qualified solicitor who has considered the facts of your case.

The law governing council and local authority claims can be complex. Responsibility may depend on the location of the accident, who controlled or maintained the area, the legal duty that applied, previous inspections or complaints, the steps taken to identify hazards and the evidence available.

You should obtain individual legal advice before acting, or deciding not to act, on information contained on this website.

An accident does not automatically establish liability

The fact that an accident happened on a road, pavement, school, park, council property or other public place does not automatically mean that a council or local authority was negligent or legally responsible.

A successful claim will generally require evidence that the defendant owed the injured person a relevant duty of care, failed to meet the required standard and caused or materially contributed to the injury.

A council or another defendant may also have a legal defence, including where it can show that it operated a reasonable system of inspection and maintenance or that it did not have a reasonable opportunity to identify and remedy a defect.

Examples on this website illustrate circumstances in which a claim may be possible. They do not mean that every accident involving a similar hazard will result in compensation.

No solicitor–client relationship

Visiting this website, reading an article, speaking to our team or completing an enquiry form does not by itself create a solicitor–client relationship.

If your details are passed to a solicitor, a solicitor–client relationship will only begin if that firm agrees to act and you accept its terms of business.

Until a solicitor has expressly confirmed that they are acting for you, you remain responsible for taking any steps needed to protect your position and comply with applicable deadlines.

What happens when you make an enquiry?

Details submitted through CouncilClaims.co.uk may be passed to Fletchers Solicitors Limited, trading as The Compensation Experts, so that the firm can contact you and consider whether it may be able to assist.

Fletchers Solicitors Limited is a separate firm regulated by the Solicitors Regulation Authority. Colour Ventures Limited may receive a marketing fee for an introduction. That fee is not passed on to you as an additional charge.

Making an enquiry is not a guarantee that a solicitor will accept your claim, that the defendant will admit liability or that compensation will be recovered.

Accuracy and editorial review

We take reasonable care to research and review the information published on CouncilClaims.co.uk. Our articles may refer to legislation, court procedures, official guidance, government bodies and other authoritative sources.

Nevertheless, the law, official guidance, court procedures and compensation guidelines can change. We cannot guarantee that every page will always be complete, error-free or fully up to date.

Where a page includes a publication or review date, this shows when the content was last checked. Older pages may not reflect later developments.

Please contact us if you identify content that you believe is inaccurate or requires updating.

Time limits for bringing a claim

Any discussion of limitation periods is general guidance only. Although many personal injury claims are subject to a three-year limitation period, the date on which that period starts and the exceptions that apply can depend on the circumstances.

Different rules may apply to children, people who lack mental capacity, claims involving a date of knowledge, fatal accidents, criminal injuries, claims outside England and Wales and certain claims involving public bodies.

Beginning an enquiry through this website does not stop a limitation period from running. You should seek legal advice promptly rather than waiting until a deadline is approaching.

Evidence and claim assessments

Descriptions of evidence on this website are not exhaustive. The evidence required will vary from case to case and may include photographs, measurements, inspection records, maintenance records, witness evidence, accident reports, medical records and expert opinion.

An initial view expressed during an enquiry is provisional and will normally be based only on the information available at that stage. It may change after further documents or evidence have been obtained.

Compensation estimates

Compensation brackets, case examples and calculator results are provided as illustrations only. They are not guaranteed settlement amounts and should not be treated as a valuation of your particular claim.

The compensation awarded in an individual case may depend on:

• the nature and severity of the injury;
• the duration of symptoms and the prognosis;
• the effect on work, mobility and everyday activities;
• medical and expert evidence;
• the extent to which each party was responsible; and
• financial losses and expenses caused by the injury.

Judicial College Guideline figures relate principally to compensation for pain, suffering and loss of amenity. They do not represent the full value of every claim and do not include all possible financial losses.

No Win No Fee agreements

References to No Win No Fee arrangements provide a general explanation only. The agreement offered to you will be between you and the solicitor who agrees to handle your case.

The solicitor should explain the success fee, possible insurance arrangements, deductions from compensation, cancellation rights and any circumstances in which charges could become payable before you decide whether to proceed.

You should read the proposed agreement carefully and raise any questions directly with the solicitor.

Medical content

Descriptions of injuries, symptoms, treatment and recovery are included for general information. They are not medical advice and should not be used to diagnose a condition or decide whether treatment is required.

Seek advice from an appropriate healthcare professional about an injury or medical concern. In an emergency, call 999 or attend an accident and emergency department.

External links

CouncilClaims.co.uk may link to legislation, government bodies, regulators, councils, healthcare organisations and other third-party sources. Links are supplied to help readers find further information.

A link does not necessarily amount to an endorsement of the organisation, its services or all of its published content. We do not control third-party websites and cannot accept responsibility for their accuracy, availability, security or privacy practices.

Website operation

We take reasonable steps to keep CouncilClaims.co.uk accessible and secure, but we cannot guarantee continuous or uninterrupted access. The website may occasionally be unavailable because of maintenance, technical faults, security measures or circumstances outside our reasonable control.

We do not guarantee that the website or material downloaded from it will always be free from viruses or other harmful components. Users should maintain appropriate security protection on their own devices.

Limitation of liability

Nothing in this disclaimer excludes or restricts liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Subject to those exceptions and to the fullest extent permitted by law, Colour Ventures Limited will not be responsible for loss or damage resulting solely from:

• reliance on general website information instead of obtaining advice on an individual case;
• content that has become inaccurate or out of date;
• interruptions, faults or temporary unavailability affecting the website; or
• the content, security or operation of an external website.

Nothing in this disclaimer affects any statutory rights available to consumers.

Geographical scope

Unless expressly stated otherwise, the legal content on CouncilClaims.co.uk primarily relates to claims governed by the law of England and Wales. The law and claims process may differ in Scotland, Northern Ireland and other jurisdictions.

Updates to this disclaimer

We may revise this disclaimer when our services, business arrangements, website content or applicable law change. The most recent revision date will be displayed at the top of this page.

Contact us

Questions about this disclaimer, or reports of information that may be inaccurate, can be submitted through our contact page.