Council Compensation Claims

We work in partnership with National Accident Helpline, the UK's leading personal injury specialists.

Council Compensation Claims

Free, no obligation advice

Not sure if you have a valid claim? Contact us for free advice, with no obligation to proceed.

Council Compensation Claims

No win no fee guarantee

No win no fee* takes the risk out of making an injury claim. If you lose your case, you don't pay a penny.

Council Compensation Claims

Talk to the experts

We work in partnership with National Accident Helpline, the UK's leading personal injury experts.

Council Compensation Claims

Free, no obligation advice

Not sure if you have a valid claim? Contact us for free advice, with no obligation to proceed.

Council Compensation Claims

No win no fee guarantee

No win no fee takes the risk out of making an injury claim. If you lose your case, you don't pay a penny.

Council Compensation Claims

Talk to the experts

We work in partnership with National Accident Helpline, the UK's leading personal injury experts.

Cinema Accident Claims

Going to the cinema is a fun activity for children and adults alike and a great way to relax on the weekends or evenings. Watching a movie on the big screen while eating your favourite snacks should always be a great time with friends or family. The last thing anyone would expect when going to see the latest blockbuster is to be injured, but accidents in cinemas do happen. These include slips and trips, injuries due to damaged furniture, food poisoning and being hit by falling objects.

If you suffered an injury when going to the cinema, you may be eligible to make a compensation claim. If your accident was due to the cinema operator’s negligence, you can receive compensation for your pain and suffering. Furthermore, you can claim for any financial losses and expenses incurred due to the injury, such as medical costs or lost wages during recovery.

To find out if you have a valid cinema accident claim, call 0800 678 1410 today or enter your details into our contact form. You will receive a free consultation with an experienced legal adviser who will assess the merits of your case and answer all your questions about the claims process.

What is the duty of care that cinemas owe to their customers?

Cinema owners and operators have a legal duty of care towards the safety and well-being of their customers and visitors. This duty of care comes from the Occupiers Liability Act 1984 and means that the cinema operator must:

  • Ensure that their premises are well-maintained and free from hazards such as slippery floors, loose carpeting, or damaged seats;
  • Have appropriate safety measures in place, such as proper lighting, clearly marked exits, and emergency procedures in case of fire;
  • Ensure that all equipment, such as projectors and sound systems, are in good working order and do not pose a risk to customers;
  • Make sure that staff receive the necessary training on how to assist customers, maintain the premises safe and deal with emergencies;
  • Provide food that is properly cooked and stored to prevent food poisoning;
  • Alert customers of any allergens present in the food or drinks they serve;
  • Make sure the movies are played at a safe volume to prevent hearing damage;
  • Provide warning signs to alert customers if any hazards are present, such as wet floors or construction areas.

If you suffered an injury or fell ill due to a breach of duty, you may be eligible to make a cinema accident compensation claim. The following sections explain when and how you could start the claims process with the help of a personal injury solicitor.

Can I make a cinema accident claim?

If you were injured in a cinema, the easiest way to find out if you can claim compensation is through a free consultation with a legal adviser. They will ask you a few questions about your accident at the cinema to determine whether:

  • The cinema owner or operator breached their duty of care towards you;
  • Your accident happened due to their negligence;
  • As a result, you suffered an injury or illness within the past three years.

A breach of duty will be determined by referring to the relevant legislation. If your case has merit and you decide to make a claim, your solicitor will handle all communication with the defendant and help you gather the necessary evidence to secure compensation for your injuries.

cinema accident claims

What accidents could lead to a cinema injury claim?

Various situations could lead to a cinema accident compensation claim, including:

  • Slips, trips, and falls. These may be due to slippery floors, uneven surfaces, poor lighting, damaged carpets or obstructions in cinema aisles;
  • Damaged furniture. Broken or unstable seating and other furniture can cause injuries such as cuts, bruises or crush injuries;
  • Stairway accidents. These can be due to poor lighting, uneven steps, or a lack of handrails and can lead to trips or falls;
  • Food and drink accidents. Spills, burns, or improperly labelled allergens can cause injuries and illnesses to customers;
  • Falling objects. Injuries can occur if objects such as signage, lighting fixtures, or projectors detach and fall from ceilings or walls;
  • Electric shocks. Faulty wiring, exposed electrical components, or malfunctioning appliances can cause electrical accidents;
  • Criminal assaults. Altercations and other violent acts can also take place in a cinema, resulting in physical and psychological trauma. If the cinema cannot be held liable for the accident, you could potentially make your claim through the Criminal Injuries Compensation Authority (CICA).

What to do if you were injured in a cinema

If you were injured in an accident and want to start an injury claim against a cinema, you should take the following steps. These steps will help prove that your injury was caused by the negligence of the cinema and how it has affected your life:

  • Report the accident to a staff member. Make sure they log it in the cinema’s accident report book and ask for a signed copy of it;
  • Take photographs or a video of the hazard that caused the accident before anything is moved or replaced;
  • Seek medical attention to have your injuries assessed and treated. Your medical records will prove the type and extent of the harm you suffered within the cinema;
  • Take pictures of your injuries after the accident and during the recovery process to show how they develop;
  • Take the names and contact details of anyone who saw what happened. Their testimony can be used as evidence to support your claim;
  • If available, you can request a copy of any CCTV within the cinema that may have captured your accident;
  • Keep a diary of your symptoms and how your injury or illness has affected your life, including any events or work days you had to miss as a result;
  • Keep all evidence of financial losses or expenses you incurred due to the accident, such as receipts and invoices.

The above are just some examples of the types of evidence that can be used to support your claim. Don’t worry if you don’t have everything on the above list, as your solicitor will help you to gather the evidence needed to build a strong case.

What injuries can you sustain at a cinema?

An accident at a cinema can cause a range of injuries for which you may be able to claim compensation, including:

  • Sprains and strains. Slipping on a wet floor and other accidents can cause muscle, tendon and ligament injuries. Workers who do heavy lifting without proper technique are also at risk of sprains and strains.
  • Cuts and lacerations. These can be caused by sharp edges on seats or fixtures, broken glass or faulty equipment. Deep cuts can lead to infections and scarring.  
  • Hearing damage. Cinema staff and customers can suffer hearing damage from prolonged exposure to loud sounds from movie audio systems or maintenance equipment. The cinema should ensure that such noises are kept within suitable decibel levels.
  • Eye strain. Prolonged exposure to bright screens in darkened cinema rooms can cause eye strain, which can lead to discomfort and headaches.
  • Allergic reactions and food poisoning. These can be due to consuming contaminated food products or coming into contact with allergens from food bought at the cinema.
  • Head injuries. Head injuries may occur due to falls, collisions, or being struck by objects, potentially leading to concussions or more severe brain injuries.
  • Fractures. Falls or collisions can result in fractures to bones such as arms, legs, or wrists, causing pain, swelling, and limited mobility.
  • Burns. Burns can result from hot drinks or food, as well as equipment like popcorn machines or coffee makers.

Can I make a personal injury claim if I was injured while working in a cinema?

If you work as a member of the cinema staff, your employer has a duty of care towards you, which is established by the Health and Safety at Work Act 1974. Under this Act, they must take all reasonable measures to protect your health and well-being, including:

  • Carry out risk assessments to identify hazards that could cause accidents and injuries;
  • Take appropriate measures to control or eliminate these risks;
  • Provide training on how to handle the equipment, manage crowds, or deal with emergencies;
  • Ensure the cinema premises, including the building structure, equipment, and facilities, are in good condition and safe to work in;
  • When necessary, provide personal protective equipment (PPE) to employees;
  • Investigate any accidents or near misses and take corrective actions to prevent recurrence.

If you were injured while working in a cinema due to your employer’s negligence, you could start an accident at work claim for compensation.

Can I make a cinema accident compensation claim on behalf of my child?

If your child was injured in a cinema accident, you should be able to claim compensation on their behalf if the cinema was at fault. Your solicitor will help you fill in and file all the documents you need to represent them.

The court will appoint you as their litigation friend if you can conduct legal proceedings competently and there is no conflict of interest between you and your child (for example, you may not be able to represent them if you work at the cinema where they were injured).

Once appointed, the litigation process will be the same as in any other personal injury claim. You will help your solicitor gather evidence, sign legal documents, make decisions about the claim and consider any compensation offers from the defendant. Your role as litigation friend ends once the claim is resolved or if your child turns 18 and can handle the case themselves.

How long do I have to claim compensation for a cinema accident?

Under the Limitation Act 1980, the time limit for personal injury claims is three years. This limitation date also applies to cinema accident claims. If you were injured in a cinema and want to make a claim, you must do so within three years of the accident, with a few exceptions:

  • With child injury claims, the three years only begin on the child’s 18th birthday.
  • If the injured party lacks mental capacity due to a brain injury or another condition such as Down syndrome, the time limit is suspended. A litigation friend could claim for them at any time.
  • If you suffered an injury in a cinema due to a criminal act, you have two years to make a personal injury claim through the CICA.

As a general rule, it is best to start the claims process as soon as possible, as this will make it easier to gather evidence to support it. Your claim may take between a few months and several years to settle, depending on various factors such as liability disputes, the severity of your injuries and whether you have to go to court. If you have pressing financial needs before your case concludes, your injury lawyer may be able to secure interim payments on your behalf.

How much compensation can I claim for an accident in a cinema?

The amount of compensation you may be able to claim for an accident in a cinema will depend on your circumstances. Some determining factors include the type and severity of your injuries, as well as their impact on your daily life.

Your solicitor will include two types of damages in your cinema injury claim and ensure you receive the maximum compensation you are entitled to:

  • General damages cover the pain, suffering and loss of amenities caused by the harm you suffered. Examples include physical pain, mental anguish, inability to pursue a hobby and reduced quality of life. The award for general damages is based on the Judicial College guidelines. You can get an understanding of how much your claim could be worth by visiting our compensation calculator page.
  • Special damages cover the financial losses and expenses related to your injury. Some common examples include prescriptions, private treatments, loss of earnings during recovery and care costs. The award for special damages is based on evidence such as payslips, receipts and invoices.

Can I make a cinema accident claim using No Win No Fee?

If you have a valid claim against a cinema, a no win no fee solicitor will help you get the compensation you deserve without asking for any upfront fees. They will take on the risk of litigation and work under a conditional fee agreement, which means you are not taking any financial risks. In other words, you only pay them if they win your claim. Otherwise, you do not owe them a penny.

If you make a successful claim, your solicitor will receive a percentage of your settlement. This is known as a success fee, and you will agree to it from the beginning. The percentage they can request as their success fee is capped by law at 25% of your general damages and past financial losses. There will be no other fees or hidden costs you have to pay them.

As part of your agreement, your solicitor will also purchase an After the Event (ATE) insurance policy before starting legal proceedings. This insurance policy will cover all your costs and disbursements if your claim is unsuccessful, including court fees, medical reports and expert witness fees.

To find out more about claiming cinema accident compensation using the no win no fee service, call 0800 678 1410 today or use our online claim form to request a call back from a friendly legal adviser.

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