About Us

For over 15 years, Council Claims has helped people across the UK understand their options after suffering an injury caused by an accident or negligence.

Our service originally focused on claims against councils and local authorities, including accidents caused by potholes, damaged pavements and other hazards in public places.

We can now assist with a wider range of personal injury and medical negligence enquiries, including accidents at work, road traffic accidents and medical negligence claims.

Council Claims is a claims management company. We provide an initial assessment of your enquiry and, where appropriate, introduce you to a regulated personal injury solicitor who can advise you on whether you have reasonable grounds to make a claim.

Who Operates Council Claims?

CouncilClaims.co.uk is a trading name of Colour Ventures Limited.

Colour Ventures Limited is a claims management company regulated by the Financial Conduct Authority. Our registration can be checked on the Financial Services Register using FCA reference number 836262.

Our company details are:

• Company name: Colour Ventures Limited
• Company registration number: NI070913
• Country of incorporation: Northern Ireland
• Registered office: Flannigan Edmonds Bannon, Linenhall Exchange, 1st Floor, 26 Linenhall Street, Belfast, Northern Ireland, BT2 8BG

Our main contact address is 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ.

How Our Service Works

When you contact Council Claims, we will ask you for information about what happened, the injuries you suffered and when the incident occurred. This allows us to carry out an initial assessment and determine whether your enquiry may be suitable for referral to a solicitor.

If it appears that you may have reasonable grounds to make a claim and you would like to proceed, your information will be passed to our legal partner with your agreement.

Enquiries submitted through this website are currently referred to Fletchers Solicitors Limited, trading as The Compensation Experts. Fletchers Solicitors Limited is authorised and regulated by the Solicitors Regulation Authority under SRA number 469026.

The solicitor will carry out their own assessment before deciding whether they can accept your claim. If they take on your case, they will be responsible for providing legal advice, gathering evidence, corresponding with the defendant and managing the legal claim.

Council Claims does not provide legal advice or act as your solicitor. Using this website or speaking to our team does not create a solicitor-client relationship.

Why Choose Council Claims?

We understand that suffering an injury can be stressful and may affect your health, work, finances and everyday life. Our aim is to make the initial stages of seeking help clear and straightforward.

• More than 15 years of experience: We have been helping people with personal injury enquiries for over 15 years, with particular experience in claims involving councils and local authorities.
• FCA-regulated service: Colour Ventures Limited is regulated by the Financial Conduct Authority for claims management activities.
• Free initial assessment: You can discuss your circumstances with us without charge or any obligation to proceed.
• Regulated solicitors: Suitable enquiries are referred to personal injury solicitors regulated by the Solicitors Regulation Authority.
• Nationwide assistance: We can assist with enquiries from people throughout England, Wales and Scotland.
• Available seven days a week: Our advisers are available from 8am to 7pm every day.

No Win No Fee Claims

All personal injury claims accepted by the solicitors we work with are handled on a No Win No Fee basis.

This means that there are no upfront solicitor’s fees and that you will not pay your solicitor if the claim is unsuccessful. If the claim succeeds, the solicitor will deduct a success fee from your compensation. This can be up to 25% of the compensation awarded for your injuries and certain past financial losses, although the exact amount can vary.

Other terms or costs may apply in some circumstances, including insurance costs or charges if you end the agreement early or fail to comply with its terms. Your solicitor will explain these before you agree to proceed.

You can find more information in our guide to No Win No Fee claims.

How We Are Paid

We may receive a marketing fee when we introduce an eligible claimant to one of our legal partners. This fee is paid by the law firm and is not added as a separate charge to you.

If a solicitor agrees to represent you, they will explain their own terms, fees and any possible deductions from your compensation before you decide whether to proceed.

Our Approach to Information and Content

The information published on CouncilClaims.co.uk is intended to help people understand common types of personal injury claims, the claims process and the factors that may affect their eligibility.

Our content is provided for general information and does not constitute legal advice. Whether you can make a claim will depend on the individual circumstances, available evidence and applicable law. A solicitor must assess your case before confirming whether they can represent you.

We aim to keep our information accurate, understandable and up to date. Our website content is regularly reviewed and updated when relevant laws, procedures or compensation guidelines change.

Protecting Your Personal Information

Personal injury enquiries can include sensitive information about a person’s health, injuries and personal circumstances. We take the handling of this information seriously.

We only collect information that is needed to assess your enquiry, contact you, comply with our legal and regulatory responsibilities, or refer you to a regulated legal partner with your agreement.

We do not make unsolicited sales calls or send marketing messages to people who have not contacted us. You will normally only hear from us after you call, complete one of our forms or otherwise ask us to contact you.

Our privacy policy explains:

• what personal information we collect;
• why and how we use it;
• when it may be shared with a solicitor or another service provider;
• how long information may be retained; and
• the rights you have over your personal information.

Our Complaints Procedure

We are committed to providing a fair and professional service. If you are unhappy with the claims management service provided by Council Claims, you can contact us by telephone, email or post.

We will acknowledge formal complaints and investigate them under our published complaints procedure. If you remain dissatisfied after receiving our final response, or if we have not resolved the complaint within the required period, you may have the right to refer it to the Financial Ombudsman Service.

Full details are available in our complaints procedure.

Complaints concerning the legal advice or representation provided by a solicitor should normally be made directly to the law firm using its own complaints process.

Contact Council Claims

If you have suffered an injury and believe somebody else may have been responsible, you can contact us for a free initial assessment.

We cannot guarantee that you will be eligible to claim or that a solicitor will accept your case. However, we can discuss what happened, answer general questions about our service and determine whether your enquiry may be suitable for referral.

Call us free on 0800 470 0472 between 8am and 7pm, seven days a week, or request a call back.